Course Description

All too often, employees are promoted into a supervisory position with little to no formal training in the complicated roles and responsibilities of a supervisor.  New supervisors are presented with a host of new challenges and expectations. Learning how to supervise your new employees on a trial and error basis can lead to discouragement and frustration. Start your new career off right by learning the groundwork that you will need to adjust in your new role. This three-day workshop can help you overcome many of the problems a new supervisor may encounter, and teach you the skills needed for effective supervision.

Notice: Per City guidelines, masking will be strongly recommended but not mandatory. Wearing a high-quality mask such as KN95 or N95 mask, or double masking, is strongly encouraged. It is important to wear a mask that is well-fitted. For information on proper masking, including how to double mask, please read this guidance from the CDC: https://www.cdc.gov/coronavirus/2019-ncov/your-health/effective-masks.html

Course Outline

I.    Course Overview

II.    Adjusting to Your Role

III.    A Supervisor’s Responsibilities

IV.    Action-Centered Leadership

V.    Making Plans

VI.    Setting Goals

VII.    Defining Leadership

VIII.    The Situational Leadership Model

IX.    What’s Your Type? How About Mine?

X.    Team Building Tips

XI.    Developing a High-Performing Team

XII.    Communication Skills

XIII.    Motivating Employees

XIV.    Orientation and Onboarding

XV.    Training Tips and Tricks

XVI.    Providing Feedback

XVII.    Doing Delegation Right

XVIII.    Dealing with Conflict

XIX.    Managing Disciplinary Issues

XX.    Workshop Wrap-Up

Learner Outcomes

Upon completion of this course the student will have an understanding of how to:
o    Clarify the scope and nature of a supervisory position.
o    Learn some ways to deal with the challenges of the role.
o    Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
o    Learn key techniques to help you plan and prioritize effectively.
o    Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
o    Develop strategies for motivating your team, giving feedback, and resolving conflict.


Materials Required:
Handouts are provided by the instructor.


Enroll Now - Select a section to enroll in
Section Title
The Professional Supervisor
6:00PM to 9:00PM
Sep 26, 2023 to Oct 31, 2023
Schedule and Location
Contact Hours
  • Distance
Delivery Options
Course Fee(s)
Tuition non-credit $324.00
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