MANG B9678 - The Professional Supervisor
Course Description
All too often, employees are promoted into a supervisory position with little to no formal training in the complicated roles and responsibilities of a supervisor. New supervisors are presented with a host of new challenges and expectations. Learning how to supervise your new employees on a trial and error basis can lead to discouragement and frustration. Start your new career off right by learning the groundwork that you will need to adjust in your new role. This three-day workshop can help you overcome many of the problems a new supervisor may encounter, and teach you the skills needed for effective supervision.
Notice: Per City guidelines, masking will be strongly recommended but not mandatory. Wearing a high-quality mask such as KN95 or N95 mask, or double masking, is strongly encouraged. It is important to wear a mask that is well-fitted. For information on proper masking, including how to double mask, please read this guidance from the CDC: https://www.cdc.gov/coronavirus/2019-ncov/your-health/effective-masks.html
Course Outline
I. Course Overview
II. Adjusting to Your Role
III. A Supervisor’s Responsibilities
IV. Action-Centered Leadership
V. Making Plans
VI. Setting Goals
VII. Defining Leadership
VIII. The Situational Leadership Model
IX. What’s Your Type? How About Mine?
X. Team Building Tips
XI. Developing a High-Performing Team
XII. Communication Skills
XIII. Motivating Employees
XIV. Orientation and Onboarding
XV. Training Tips and Tricks
XVI. Providing Feedback
XVII. Doing Delegation Right
XVIII. Dealing with Conflict
XIX. Managing Disciplinary Issues
XX. Workshop Wrap-Up
Learner Outcomes
Upon completion of this course the student will have an understanding of how to:o Clarify the scope and nature of a supervisory position.
o Learn some ways to deal with the challenges of the role.
o Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
o Learn key techniques to help you plan and prioritize effectively.
o Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
o Develop strategies for motivating your team, giving feedback, and resolving conflict.
Notes
Materials Required:
Handouts are provided by the instructor.
