Course Description

How can you facilitate, rather than control, group decision-making and team interaction? With no formal training, people may find it difficult to make the transition from instructors or managers to facilitators.

There has been a growing realization that we have to pay attention to the process elements of meetings if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training sessions. This workshop has been created to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined in all types of settings. 

Course Outline

1.    Defining your role and how facilitators work
2.    Establishing ground rules
3.    Content and process
4.    Types of thinking
5.    Dealing with controversial issues and divergent perspectives
6.    Communication skills
7.    Listening for common ground
8.    Common facilitation techniques
9.    Giving effective feedback
10.    The language of facilitation
11.    Dealing with difficult dynamics
12.    Building sustainable agreements
13.    Stages of team development
14.    Analysis tools

Learner Outcomes

Upon completion of this workshop participants will be familiar with:
•    How to distinguish facilitation from instruction and training
•    How to identify the competencies linked to effective small group facilitation
•    The difference between content and process
•    The stages of team development and ways to help teams through each stage
•    Common process tools to make meetings easier and more productive


    Materials Required:
  Handouts provided by instructor. 


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